Certificate II in Hospitality

Course Name Certificate II in Hospitality
Course Code SIT20316
Course Length 12 months Part time/6 months Full time
Date/s TBC
Timetable 6 contact hours per week

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Course Description

Enrol today with SGAE in this nationally accredited Certificate II in Hospitality which is designed for aspiring food and beverage attendants and hotel assistants who want to build an exciting career in the hospitality industry. This entry-level qualification will teach you the essential hands-on skills to deliver great customer service in a variety of hospitality settings such as restaurants and cafes. This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

Possible Career Outcomes

  • Bar Attendant
  • Café Attendant
  • Catering Assistant
  • Food and Beverage Attendant
  • Front Office Assistant
  • Porter
  • Room Attendant

Recognition of Prior Learning

You may be eligible for Recognition of Prior Learning (RPL) where your work experience or qualifications of an advanced and related nature have been undertaken. Find out more about our RPL policy here.

Further Study Pathways

You might also like to consider our other training programs including:

  • Responsible Service of Alcohol (RSA);
  • Safe Food Handling; or
  • SIT20416 Certificate II in Kitchen Operations.

Types of Assessment

  • Observation
  • Written assessment tasks
  • Work and class related projects
  • Presentations.

Core Units

Unit Code Unit Name
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices

Elective Units

Unit Code Unit Name
SITXFSA001 Use hygienic practices for food safety
SITHACS001 Clean premises and equipment
BSBCMM201 Communicate in the workplace
SITXCOM001 Source and present information
SITHFAB007 Serve food and beverage
SITXFSA003 Transport and store food


Concession Tuition Fee
(Subject to eligibility. Proof of concession required)
$121.44 ($0.46 per nom. hour)
Government Subsidised Tuition Fee
(If eligible for funding)
$607.20 ($2.30 per nom. hour)
Government Contribution to Training $792 ($3.00 per hour)
Full Tuition Fee
(If not eligible for Govt. subsidy)
Materials Fee
(All participants to pay)
Administration Fee

Student tuition fees as published are subject to change given individual circumstances at enrolment. Training is delivered with Victorian and Commonwealth Government funding.

To find out more information on Fees and Eligibility, please click here

Payment plans may also be available. Cancellation fees may apply. Please refer to our Fees & Refund Policy.

Pre-training Review

To assist prospective students to determine whether a course is suitable and appropriate for their individual needs, SGAE will assess all students’ language, literacy and numeracy and digital literacy by asking them to undertake a self-assessment review prior to enrolment.

The review provides essential information about you and your background, which then allows SGAE to understand your current capabilities prior to training and make recommendations on course suitability, and identify additional support where required.

How to Apply

To apply, please call our Head Office on 1800 810 393.


For more information about this course, visit