Certificate II in Hospitality

Course Name Certificate II in Hospitality
Course Code SIT20316
Study Mode Part time/Full time
Course Length 12 Months Part time/6 Months Full time
Nominal Hours 334 - 352 hours

Course Description

Enrol today with SGAE in this nationally accredited Certificate II in Hospitality which is designed for aspiring food and beverage attendants and hotel assistants who want to build an exciting career in the hospitality industry. This entry-level qualification will teach you the essential hands-on skills to deliver great customer service in a variety of hospitality settings such as restaurants and cafes. This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.

Entry Requirements

Those entering this program must be able to demonstrate vocational competency in their proposed teaching and assessing area. Vocational competency is defined as broad industry knowledge and experience, and may include, but is not limited to, holding a relevant unit of competency or qualification. Individuals seeking to enrol in this course will be required to complete a pre-training review to establish student’s aptitude to the industry and qualification. As part of the pre–training review students will complete a language, literacy and numeracy (LLN) assessment against ACSF requirements.

Qualification Duration & Delivery Mode

The qualification duration is approximately 6 months, which includes 6 hours per week of face-to-face delivery and approximately 2 hours per week for study and completion of assessment tasks.

Employment Pathways

  • bar attendant
  • café attendant
  • catering assistant
  • food and beverage attendant
  • front office assistant
  • porter
  • room attendant

Further Study Pathways

You might also like to consider our other training programs including: Responsible Service of Alcohol (RSA), Safe Food Handling or our introductory short courses ‘Taste of Hospitality’ and ‘Feast of Hospitality’.


Assessment may include methods such as observation, written assessment tasks, work and class related projects and presentations. Full details are provided at the commencement of training.

Recognition of Prior Learning

Participants may be able to access Recognition of Prior Learning for informal and on-job learning or life experience. Recognition of Prior Learning may result in credit toward the program. Refer to SGAE’s Recognition of Prior Learning and Credit Transfer Policy.

Credit Transfer

Statements of Attainment and qualifications issued by any other Registered Training Organisation will be recognised based on the currency of the learner. Refer to SGAE’s Recognition of Prior Learning and Credit Transfer Policy.


Candidates will be provided with:

  • Training and Assessment schedule
  • Training folder and course notes
  • USB of resources and assessment templates
  • Activity information
  • Access to up to date Computers including Internet access for research
  • Additional handouts
  • Student support
  • Qualified and experienced trainers and assessors

Packaging Rules

SGAE delivers SIT20316 Certificate II in Hospitality over 6 months. The units vary each year. The units below are delivered in current programs:

  • Total number of units = 12
  • 6 core units plus 6 elective units

Core Units

Unit Code Unit Name
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices

Elective Units

Unit Code Unit Name
SITXFSA001 Use hygienic practices for food safety
SITHACS001 Clean premises and equipment
BSBCMM201 Communicate in the workplace
SITXCOM001 Source and present information
SITHFAB007 Serve food and beverage
SITXFSA003 Transport and store food


Concession Tuition Fee
(Subject to eligibility. Proof of concession required)
$121.44 ($0.46 per nom. hour)
Government Subsidised Tuition Fee
(If eligible for funding)
$607.20 ($2.30 per nom. hour)
Government Contribution to Training $792 ($3.00 per hour)
Full Tuition Fee
(If not eligible for Govt. subsidy)
Materials Fee
(All participants to pay)
Administration Fee

Concession Fee — Students that are eligible for a Government Subsidised Fee structure using acceptable Concession Card

Subsidised Fee – Students that are eligible for a Government Subsidised Fee structure (no HCC & no Cert II or higher)

Standard Fee – Students who are not eligible for either of the above forms of concession

Under 20 years of age as of 1st January 2019 – Funding eligibility conditions apply. Contact us for more information.

The student tuition fees as published are subject to change given individual circumstances at enrolment.

Pre-training Review

Conducted for all prospective candidates to determine if:

  • The candidate has the appropriate foundation skills requirements to enter this qualification, and
  • The candidate holds vocational competency and currency in the proposed area which they intend to train and assess.

The review provides essential information about the learner, their industry and current workplace roles. This information allows SGAE to individualise training for the learner and contextualise for the industry ensuring appropriate delivery for success supported by diverse learner resources to give relevance to the unit/s within this qualification.

Enrolments, Fees & Refunds

All enrolments must be confirmed by payment of fees. Payment plans may also be available. Cancellation fees may apply. Please refer to our Fees & Refund Policy.

For more information about this course, visit