Certificate II in Hospitality
Enrol today with SGAE in this nationally accredited Certificate II in Hospitality which is designed for aspiring food and beverage attendants and hotel assistants who want to build an exciting career in the hospitality industry. This entry-level qualification will teach you the essential hands-on skills to deliver great customer service in a variety of hospitality settings such as restaurants and cafes. This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.
Those entering this program must be able to demonstrate vocational competency in their proposed teaching and assessing area. Vocational competency is defined as broad industry knowledge and experience, and may include, but is not limited to, holding a relevant unit of competency or qualification. Individuals seeking to enrol in this course will be required to complete a pre-training review to establish student’s aptitude to the industry and qualification. As part of the pre–training review students will complete a language, literacy and numeracy (LLN) assessment against ACSF requirements.
Qualification Duration & Delivery Mode
The qualification duration is approximately 6 months, which includes 6 hours per week of face-to-face delivery and approximately 2 hours per week for study and completion of assessment tasks.
- bar attendant
- café attendant
- catering assistant
- food and beverage attendant
- front office assistant
- room attendant
Further Study Pathways
You might also like to consider our other training programs including: Responsible Service of Alcohol (RSA), Safe Food Handling or our introductory short courses ‘Taste of Hospitality’ and ‘Feast of Hospitality’.
Assessment may include methods such as observation, written assessment tasks, work and class related projects and presentations. Full details are provided at the commencement of training.
Recognition of Prior Learning
Participants may be able to access Recognition of Prior Learning for informal and on-job learning or life experience. Recognition of Prior Learning may result in credit toward the program. Refer to SGAE’s Recognition of Prior Learning and Credit Transfer Policy.
Statements of Attainment and qualifications issued by any other Registered Training Organisation will be recognised based on the currency of the learner. Refer to SGAE’s Recognition of Prior Learning and Credit Transfer Policy.
Candidates will be provided with:
- Training and Assessment schedule
- Training folder and course notes
- USB of resources and assessment templates
- Activity information
- Access to up to date Computers including Internet access for research
- Additional handouts
- Student support
- Qualified and experienced trainers and assessors
SGAE delivers SIT20316 Certificate II in Hospitality over 6 months. The units vary each year. The units below are delivered in current programs:
- Total number of units = 12
- 6 core units plus 6 elective units
|Unit Code||Unit Name|
|BSBWOR203||Work effectively with others|
|SITHIND002||Source and use information on the hospitality industry|
|SITHIND003||Use hospitality skills effectively|
|SITXCCS003||Interact with customers|
|SITXCOM002||Show social and cultural sensitivity|
|SITXWHS001||Participate in safe work practices|
|Unit Code||Unit Name|
|SITXFSA001||Use hygienic practices for food safety|
|SITHACS001||Clean premises and equipment|
|BSBCMM201||Communicate in the workplace|
|SITXCOM001||Source and present information|
|SITHFAB007||Serve food and beverage|
|SITXFSA003||Transport and store food|
(Subject to eligibility. Proof of concession required) $121.44 ($0.46 per nom. hour)
(If eligible for funding) $607.20 ($2.30 per nom. hour)
(If not eligible for Govt. subsidy) $1,399.20
(All participants to pay) $413
Concession Fee — Students that are eligible for a Government Subsidised Fee structure using acceptable Concession Card
Subsidised Fee – Students that are eligible for a Government Subsidised Fee structure (no HCC & no Cert II or higher)
Standard Fee – Students who are not eligible for either of the above forms of concession
Under 20 years of age as of 1st January 2019 – Funding eligibility conditions apply. Contact us for more information.
The student tuition fees as published are subject to change given individual circumstances at enrolment.
Conducted for all prospective candidates to determine if:
- The candidate has the appropriate foundation skills requirements to enter this qualification, and
- The candidate holds vocational competency and currency in the proposed area which they intend to train and assess.
The review provides essential information about the learner, their industry and current workplace roles. This information allows SGAE to individualise training for the learner and contextualise for the industry ensuring appropriate delivery for success supported by diverse learner resources to give relevance to the unit/s within this qualification.
Enrolments, Fees & Refunds
All enrolments must be confirmed by payment of fees. Payment plans may also be available. Cancellation fees may apply. Please refer to our Fees & Refund Policy.