Policies & Procedures
Our Policies & Procedures
- Privacy Policy including Web Policy [pdf 413.95 KB]
- Fees & Refunds Policies & Procedures [pdf 335.62 KB]
- Australian Privacy Principles Fact Sheet [pdf 728.60 KB]
- Complaint Appeal Process [pdf 645.69 KB]
- Access Equity & Fairness Policy [pdf 448.40 KB]
- Code of Practice [pdf 426.96 KB]
- Student Support Services Policy [pdf 604.01 KB]
- Assessment Policy [pdf 626.06 KB]
- Language, Literacy & Numeracy Policy [pdf 727.36 KB]
- Marking Guide Procedure [pdf 479.08 KB]
- Credit Transfer & RPL Policy [pdf 279.63 KB]
- Student Feedback Policy [pdf 417.54 KB]
- Customer Protection Policy [pdf 604.78 KB]
- Certification Policy & Procedure [pdf 707.87 KB]
Associated information for the following is also available via the corresponding links:
• Privacy Act – https://www.oaic.gov.au/privacy/the-privacy-act/
• Work Health and Safety – https://www.legislation.gov.au/Details/C2018C00293
• Consumer Law – https://www.legislation.vic.gov.au/in-force/acts/australian-consumer-law-and-fair-trading-act-2012/028
• Equal Opportunity Act – https://www.legislation.vic.gov.au/in-force/acts/equal-opportunity-act-2010/020
• Disability Act – https://www.legislation.vic.gov.au/in-force/acts/disability-act-2006/041
• Working with Children Act – https://www.legislation.vic.gov.au/in-force/acts/working-children-act-2005/063